Privacy Policy

 

Privacy Policy

Last updated: October 12, 2025

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use our website and services. It also explains your privacy rights and how applicable Indian laws protect you.

By using ProMitra (accessible at https://promitra.store), you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings defined below. These definitions apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our services or parts of our services.

  • Affiliate means an entity that controls, is controlled by, or is under common control with us.

  • Company (referred to as “the Company”, “we”, “us”, or “our”) refers to ProMitra, [Registered Office Address], [City], [State], India.

  • Cookies are small files placed on your device that store details about your browsing activity on our website.

  • Country refers to: India.

  • Device means any device that can access the Service, such as a computer, mobile phone, or tablet.

  • Personal Data means any information that relates to an identified or identifiable individual.

  • Service refers to the ProMitra platform and its associated websites and mobile applications.

  • Service Provider means any third-party company or individual engaged to perform services on behalf of ProMitra, including logistics, payment processing, marketing, and data analytics.

  • Usage Data refers to information collected automatically through your use of our website.

  • Website refers to ProMitra, accessible from https://promitra.store.

  • You means the individual using our Service, or the company/legal entity on behalf of which such individual is using the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may collect the following personally identifiable information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Payment information (processed securely via third-party gateways)

  • Usage Data

Usage Data

Usage Data is collected automatically when using our website or app.

This may include:

  • Your device’s IP address

  • Browser type and version

  • Pages visited and time spent

  • Device identifiers and diagnostic data

  • Location data (if permitted by your device settings)

We may also collect similar data when you access the Service through a mobile device.

Tracking Technologies and Cookies

We use Cookies, beacons, and similar tracking technologies to:

  • Maintain session information

  • Improve website functionality

  • Analyze traffic and usage trends

  • Store user preferences

You can instruct your browser to refuse all cookies or notify you when one is being sent. However, some features may not function properly without cookies.

3. Use of Your Personal Data

ProMitra may use your Personal Data for the following purposes:

  • To provide and maintain our Service: including order processing, delivery, and customer support.

  • To manage your Account: enabling you to access personalized features and order history.

  • To fulfill orders and contracts: including payment processing and product shipment through third-party Sellers.

  • To contact you: via email, phone, SMS, or push notifications regarding your orders, updates, or account activity.

  • To send promotional communications: such as offers, discounts, and new product announcements (unless you opt out).

  • To improve our Service: through data analytics and user behavior insights.

  • To ensure compliance: with legal obligations, taxation, and fraud prevention measures.

  • For business transfers: in the event of a merger, acquisition, or restructuring.

Sharing Your Personal Data

Your information may be shared only under these circumstances:

  • With Service Providers: such as logistics companies, payment gateways, and IT support partners.

  • With Affiliates: that follow the same privacy commitments as ProMitra.

  • For business transfers: if ProMitra merges or sells its assets.

  • With business partners: to offer relevant products or promotions.

  • With your consent: for any additional purpose explicitly agreed upon by you.

We do not sell or rent your personal data to third parties.

4. Retention of Your Personal Data

We retain your personal data only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy,

  • Comply with applicable legal obligations,

  • Resolve disputes, and

  • Enforce our agreements.

Usage Data may be retained for shorter periods unless needed for security or operational improvements.

5. Transfer of Your Personal Data

Your information may be processed on servers located within or outside India, depending on our service partners.
By submitting your data, you consent to its secure transfer in accordance with this Privacy Policy and Indian data protection laws.

We implement industry-standard encryption, firewalls, and secure transmission protocols to safeguard your data.

6. Delete or Manage Your Personal Data

You can:

  • Access, correct, or update your account information,

  • Request deletion of your data, or

  • Opt out of marketing communications.

Please contact us at promitra65@gmail.com for assistance.
Note: Certain data may be retained for legal or transactional reasons (e.g., GST invoices, dispute resolution).

7. Disclosure of Your Personal Data

Business Transactions

If ProMitra is involved in a merger, acquisition, or sale, your information may be transferred with prior notice.

Law Enforcement

We may disclose data where required by law, court order, or government authority.

Legal Obligations

We may disclose data to:

  • Comply with legal processes,

  • Protect the rights or property of ProMitra,

  • Prevent fraud or misuse,

  • Ensure the safety of users or the public.

8. Security of Your Personal Data

We employ SSL encryption, secure hosting, and restricted access protocols to protect your data.
However, no online transmission or storage system can be guaranteed 100% secure.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18.
We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us, and we will delete such information promptly.

10. Links to Other Websites

Our Platform may contain links to third-party websites (e.g., suppliers, payment gateways).
ProMitra has no control over their privacy practices and assumes no responsibility for the content or security of those sites.
We encourage you to review their privacy policies before sharing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

In case of significant changes, we may notify you by email or a notice on our website prior to the new policy taking effect.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

ProMitra Privacy Office
📧 Email: promitra65@gmail.com
📍 Address: Pune, Maharashtra, India